Refunds

Everything here runs through one address: paintedalways@gmail.com. A person reads it. Write from the email you ordered with, and attach a photograph if the sheet arrived wrong.

A misprint — a banded gradient, a crooked trim, ink where there should be none — or damage in transit: tell us within 30 days of delivery and we reprint the piece or refund it in full, whichever you would rather have. Keep the damaged sheet; we do not ask for returns. A parcel that never arrives is handled the same way.

Each poster is printed for your order alone, so The Poster Atlas cannot take a change-of-mind return once printing has begun. If you want to cancel, say so straight away — a piece that has not yet reached the press is cancelled and refunded in full.

A digital file paid for and never delivered is refunded in full. A file that has been delivered cannot be returned, which is what the terms say. If the file you received is corrupt or is the wrong poster, we send the right one at no charge.

Refunds return to the card that paid, through Stripe, and normally clear within five to ten business days. We do not offer store credit as a substitute.